Family’s holiday ruined after dad claims he made disgusting find in breakfast
A family left a holiday at Pontins two days early after arriving to find a filthy chalet with white powder on the sofa bed his daughter was going to sleep on, they claimed.
Nic Gilgannon, 37, took his fiancée and three young daughters on holiday to Pontins in Ainsdale, Merseyside for what was supposed to be a four-night break away from home.
The unimpressed young family, with daughters aged 12, eight and three, said they only lasted two days after a “last straw” prompted them to leave, Liverpool Echo reports.
Nic, a gas engineer, claimed they checked in to an “absolutely disgusting” room that also had a damaged door, but a grim find on his fry up the next day was the “last straw”.
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He inspected the room and found white powder on the sofa bed where his daughter was supposed to bed down for the night, he claimed.
Nic told the Echo: “We got to the room and it was absolutely disgusting. The apartment was filthy.
He added: “I managed to get a cleaner to clean that up for us then went to to reception because they hadn’t given us enough bedding that we had paid for.
“We requested the room to be cleaned as well and when we came back it looked like all they had done was splash the floor with some water.
“There was urine on the toilet seat as well so no one had even cleaned the room before we had checked in.
“We went for the evening meal and the trays, plates and cutlery were dirty. We had to fish for clean cutlery.
“The carpet was grubby and needed a good clean. The food itself wasn’t bad on the first night. When we got [to the canteen] half the tables were empty with just plates and cutlery on them from previous guests.
“All the tables were wobbly and the one we sat at just span freely when you tried to cut your dinner.
“It was just horrible. There was leak and potato soup in the soup caldron and people had spilled some down the side, the next morning it was still there, it hadn’t been wiped.
“The plates and cutlery had food on from when they had apparently been washed, trays were wet with bits of food on. The breakfast wasn’t that bad. I was just trying to tough it out because the kids were enjoying themselves, they don’t see it the way you see it.”
The family packed their bags and went back home to Skelmersdale, Lancashire, two days before they were due to check.
Nic said the “last straw” was when found some unpleasant additions to his cooked breakfast.
He said: “We got ready for breakfast, got there, queued, fished around for clean plates and cutlery. The leak and potato soup was still on the caldron from the Monday night.
“I got a cooked breakfast and sat down at the table. I started eating it and there was a plastic bristle on the sausage so I picked that off and tried to carry on.
“I went onto the hash brown and noticed it had a hair on it as I was about to put it in my mouth. For me it was the final straw, up until then I had been toughing it out for the kids.
“The kids were enjoying themselves and enjoying the park. Whilst we were there we went to the amusements and half of the amusements were either broken or turned off and we were planning to go for the nights entertainment that night but I couldn’t do it anymore.
“I felt physically sick when I found a hair in the hash brown. I ended up speaking to the manager, he gave me permission to record him, but the be all and end all was that he offered to clean the room again or check out.
“The attitude just wasn’t professional at all and it was a ‘not bothered’ sort of attitude. I couldn’t stomach it anymore so I booked out with the kids. We were meant to be there for four nights, Monday through to Friday morning.”
Nic’s mum and dad organised the holiday as a birthday present for him to spend some quality family time together with his fiancée and daughters.
Despite hoping for somewhere to spend a “nice little adventure for our family”, Nic was appalled that “they’re allowing people to stay in conditions like that”.
He told the Echo: “It was supposed to be a nice little adventure for our family. Although it’s on our doorstep essentially, it was just somewhere not at home for the week.
“It was a let down. I feel disgusted and I can’t believe they’re allowing people to stay in conditions like that. The attitude of it is just like ‘oh well’.
“There’s talks of people getting discounts off future holidays, as if you would want to stay there again, but not actually getting refunded.”
The Mirror has approached Britannia Hotels, the operators of Pontins, for comment.
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