Sandals offers replacement stays for guests impacted by Covid
14 Sep 2021by Will Payne
Sandals Resorts International (SRI) has introduced “Sandals holiday assurance”, which offers guests a free replacement stay should their holiday be impacted by Covid-19 while on resort.
According to SRI executive chairman Adam Stewart, the new programme is designed to “take the worry out of travel”
The new initiative also offers customers free on-site PCR and antigen testing – which includes the test required for guests returning to the UK. Results are usually received within 24 hours.
Those who have holidays booked before 31 December 2021, for travel before 3 December 2022, will be provided with an accommodation credit voucher for the value of their room cost if they test positive during their stay. This can be redeemed against a replacement stay within 12 months of the issue date.
According to SRI executive chairman Adam Stewart, the new programme is designed to “take the worry out of travel”.
“We want to put the fun and joy of planning and anticipating a great holiday back into travel,” he added.
“While we recognise the real concerns that may weigh on our guests’ minds, we’re taking extraordinary measures to remove worry from the equation, so travellers can delight in the entire travel journey – from booking to departure.”
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