Ryanair passengers spend £300 on parking after being told space ‘didn’t exist’
A couple excited to jet off on holiday paid to secure an airport parking space via their airline, Ryanair. However, once they arrived at the airport they discovered it ‘didn’t exist’.
David Wright, 72, and his wife Angie, 73, were set to fly to Limoges in France from Leeds Bradford Airport in May. Only the meet and greet parking service claimed they don’t deal with Ryanair bookings.
The retirees were forced to pay £229 to park their car in the airport’s long-stay parking – after already shelling out £85.57 for the non-existent parking space.
Speaking to the Chronicle, David said: “When we arrived at the airport, we went to the meet and greet desk in the terminal and was told that they do not deal with Ryanair bookings. We searched for the service at Leeds Bradford Airport on my phone and found a webpage saying that its service was not available.
“We were not the only passengers in the situation, but by that time we had no choice but to use the on-site parking or risk missing our flight. I’d already paid Ryanair for parking at the same time as my flight and ended up having to pay more on the day to park at the airport.”
David and Angie are frequent flyers to Limoges, where they visit their holiday home around six times per year either via Manchester or Leeds Bradford airport. They usually book the long stay car park at Leeds Bradford Airport, but this time decided to try Ryanair’s meet and greet service after a successful experience in Manchester.
David said: “We thought we would try the meet and greet offered by Ryanair not realising that it was not the service offered by the airport itself, but another provider called Looking4Parking.”
When the pair returned to their home they set about looking into the issue and tried to get their money back. But that proved more difficult than expected.
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David said: “As we booked the flight and parking together with Ryanair, we assumed it would be a relatively simple matter to get a refund from Ryanair. But we were wrong and it proved to be quite difficult. I contacted both Ryanair and Looking4Parking but it took a while to get a response from either company.”
A spokesperson for Leeds Bradford Airport said it was aware of the issue with Ryanair booked parking, but was not affiliated with it.
They said: “We do offer a meet and greet service located in front of the terminal as well as other direct parking options, but these are not associated with this company in question.
“We encourage people to book directly with the airport to guarantee the purchase of official meet and greet parking.”
A Ryanair spokesperson said: “This customer made a booking with Looking4parking for meet and greet car parking at Leeds Bradford Airport. However, due to a minor temporary IT issue, his reservation was not processed.
“We apologise to this customer for this processing issue with Looking4Parking which has since been rectified, and a member of our customer services team has contacted him directly to arrange a refund.”
Ryanair later confirmed that when it receives the Leeds Bradford Airport receipt, the airline would also reimburse David for the £229 fee for long-stay parking at the airport.
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